Frequently Asked Questions

Everything you need to know about shopping with Outer Layer.

What is your standard shipping timeframe?

We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What is your return and exchange policy?

We offer a 30-day return policy for all unused items in their original packaging. Exchanges are free, while returns for a refund may be subject to a small shipping fee.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout.

How do I ensure I am ordering the correct size?

Each product page features a detailed size guide. We recommend measuring a similar item you already own and comparing it to our specifications for the best fit.